Our warehouse is located in Germany, and we offer free worldwide shipping.

We use trusted logistics partners such as DHL FedEx and UPS to ensure fast and secure delivery worldwide.

- DHL is used for deliveries within the European Union.
- FedEx and UPS is used for USA shipments.
- We use either FedEx or UPS for other international destinations.

- European Union (DHL): 7-12 business days.
- USA (FedEx or UPS): 7-12 business days.
- Other countries (FedEx or UPS): 7-12 business days.

No, unfortunately, we currently only offer standard shipping, which takes 7-12 business days. We strive to ensure the fastest possible processing time so your order reaches you as soon as possible.

Shipping is FREE worldwide. There are no hidden fees.

- European Union: No additional customs duties.
- USA: No extra charges on delivery.
- Other countries: No additional fees upon receipt.

After placing your order, you will receive a confirmation email.
Once shipped, you will be provided with a tracking number to monitor your package in real-time.

If your order has not yet shipped, you can update your shipping address by contacting our support team. Once your order has been dispatched, you can make your own adjustments to the delivery methods already directly with the courier service.

Yes, you can cancel your order before it is shipped. Please contact our support team as soon as possible to request a cancellation.

If your package is delayed beyond the estimated delivery time, please check the tracking information first. If there are no updates, contact our customer support for further assistance.

If your package arrives damaged, please take photos and contact our support team immediately. We will work with the shipping carrier to resolve the issue and arrange a replacement if necessary.