Our warehouse is located in Germany, and we offer free worldwide shipping.

We use trusted logistics partners such as DHL FedEx and UPS to ensure fast and secure delivery worldwide.

- DHL is used for deliveries within the European Union.
- FedEx and UPS is used for USA shipments.
- We use either FedEx or UPS for other international destinations.

- European Union (DHL): 7-12 business days.
- USA (FedEx or UPS): 7-12 business days.
- Other countries (FedEx or UPS): 7-12 business days.

No, unfortunately, we currently only offer standard shipping, which takes 7-12 business days. We strive to ensure the fastest possible processing time so your order reaches you as soon as possible.

Shipping is FREE worldwide. There are no hidden fees.

- European Union: No additional customs duties.
- USA: No extra charges on delivery.
- Other countries: No additional fees upon receipt.

After placing your order, you will receive a confirmation email.
Once shipped, you will be provided with a tracking number to monitor your package in real-time.

Sometimes the tracking number may not show updates immediately because the package is waiting to be scanned at the terminal or undergoing customs clearance. This is completely normal and nothing to worry about. Once you receive the tracking number from us, it means the package is already on its way and will be delivered within the estimated time.

If your order has not yet shipped, you can update your shipping address by contacting our support team. Once your order has been dispatched, you can make your own adjustments to the delivery methods already directly with the courier service.

Yes, you can cancel your order before it is shipped. Please contact our support team as soon as possible to request a cancellation.

If your package is delayed beyond the estimated delivery time, please check the tracking information first. If there are no updates, contact our customer support for further assistance.

If your package arrives damaged, please take photos and contact our support team immediately. We will work with the shipping carrier to resolve the issue and arrange a replacement if necessary.